Among the professions that are increasingly recruiting, customer relations is undergoing a revolution. Employers need young graduates familiar with today's realities. In the past, this profession was based on the personal relationship established with the customer. In the age of social media and technology, it is no longer possible to have personal contact with each person. By acquiring training in customer relations, a multitude of job opportunities open up.
An open profession
To access a career in customer relations, you generally need a two-year vocational diploma (BTS) in negotiation and customer relations. A technical university diploma (DUT) with a commercial option is also worth considering. It is possible to complete your training at a five-year university diploma, for example by attending a business or engineering school. These are the generally accepted paths, but several degrees can lead to this type of career, which requires new approaches.
An important position
The customer relations position is very important in a company. This function can be performed both on-site and remotely. Mastery of new technologies is therefore essential. The incumbent represents the company and must therefore be able to answer all kinds of questions. In addition to product knowledge, the ability to listen and empathize is essential. Even if contacts take place remotely, setbacks can arise, and it is important to always remain in control.
Two main categories
Most of the work is done on company premises, but increasingly, home is used as an office. There are two main categories of customer service jobs: inbound and outbound. Telesales, for example, falls under the outbound category. The inbound field includes call center agents and their variants. Employees in the latter category respond to customers experiencing problems with their purchased product. After-sales service is a critical area in this day and age, where dissatisfied customers share their dissatisfaction online and can sabotage a company's reputation. Different skills are required in customer relations. A technician will be able to respond to customers who have experienced problems with the product they have just purchased. If you have a background in commercial law, you will be able to negotiate with customers regarding contract issues.
Luck for beginners
Customer service roles are known for offering good hiring prospects for entry-level employees. This is because companies are primarily looking for dynamic, talented young graduates who are comfortable with new technologies, which are now essential at all stages of sales. Even if the salary is modest at first, you'll have the opportunity to prove yourself and make yourself indispensable.
